Help Center
Help Center
How can we help?
Find answers fast, or reach our team — we reply within one business day.
Track your orderSee live status with your order number.
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Shipping & deliveryDestinations, processing & delivery times.
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Returns & refunds30-day returns — easy, zero stress.
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Warranty24-month coverage on every order.
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Contact usSend a message — reply within 1 business day.
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Privacy & termsHow we protect your data & our store terms.
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Frequently asked questions
How do I track my order?
Once your order ships, we email you a tracking number. You can also check status anytime on our order tracking page.
What is your return policy?
We accept returns within 30 days of delivery. See our Returns & Refunds page for full details and eligibility.
How long does shipping take?
Processing plus delivery times vary by destination. Current estimates are on our Shipping & Delivery page.
Is there a warranty?
Yes — every order includes a 24-month warranty. See our Warranty page for what's covered.
How can I reach a person?
Email support@wellivu.com or call +1 (323) 325-6998, Mon–Fri 9AM–5PM PST. We reply within one business day.
Still need help?
Our team is happy to help — email support@wellivu.com or call +1 (323) 325-6998.